Resolve all guest complaints personally and in absence follow up by telephone or post to ensure guest satisfaction. Personally greet and interact with as many customers as possible with concept of creating a personalized environment within the Hotel. Develop standards based on occupancy to control costs to coincide with revenues in accordance with the budget. To ensure that the Management Team is trained appropriately to the highest standards. To ensure that the Management Team have set targets regarding Sales, Gross Profit, Wastage etc. Practice continued cost control through adherence to agreed budgets. To ensure that the Hotel is maintained to the highest standards and to implement an efficient preventative maintenance program while maximizing room availability. This is to be accomplished through training, yield management and the implementation of service standards with constant communication and feedback to the Group Operations Manager and Proprietor. Objective: To oversee all aspects of the operation of the Hotel to secure the maximum in revenues and guest satisfaction while positioning the Hotel in a recognizable position in the marketplace. This is a sample job description of a hotel general manager job, that human resources managers can use as a template against which they can recruitment senior management in the hospitality industry.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |